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FAQs

Finding your lost password is an easy process. On the log-in screen, you should see a ‘Forgot Password’ link next to the ‘Sign In’ button.
Clicking on the link will bring up a prompt asking you to enter the email address that’s associated with your Afra account.

Yes, Afra offers online product registration. If you wish to register one of our products online, please visit here :

Afra offers the following payment options:
1) Debit / Credit card
2) Cash on Delivery (COD)

Yes. Upon placing your order, Afra will send an order invoice in the email you have provided.

Afra is committed to and respects the privacy of our customers. We do not save the credit card or bank details of any of our customers.

Next day delivery for Dubai and Sharjah. It takes 2 to 3 working days for other Emirates.

The courier company will contact you before attempting to deliver the product.

Afra will only accept returns if the item is still in perfect working order, unused, undamaged, and still in its original packaging, along with all the accessories, instruction manuals and internal packing it came with. You can find our written policy here: [link]

You can track the status of your order by clicking on the "Track Orders" tab.

If you wish to cancel your order for any reason, kindly contact Afra’s customer service for assistance. Email: customercare@afrauae.com Phone: 800 AFRA (2372)

Afra’s dedicated Customer Service team will ensure all your queries and complaints are addressed appropriately. For more information kindly follow the link given below. UAE Toll-Free: 800 AFRA (2372) EMAIL: customercare@afrauae.com

Afra’s customer service team will address all complaints and concerns. Email: customercare@afrauae.com Phone: 800 AFRA (2372)

We would always like your feedback or suggestions that will help us serve you better. Kindly check the below link.

All products purchased on Afra’s online store, come with a standard 1-year manufacturing warranty.