·
The customer must submit the original invoice as
a proof of purchase for any exchange items.
Customers must ensure that the products must be in original packing condition, unused, unopened, and intact. Any tags,
instruction manuals, accessories and items included with the original purchase must be kept intact as well.
·
The preceding condition applies for any exchange
items purchased during special promotions or sales.
·
The condition also applies
for exchange items against home delivery materials
such as
televisions
and household appliances but before they are being delivered to the customer’s place.
·
The item must be defective at the time of
purchase in the sales area.
·
The item must be found defective at the time of
delivery, prior to items being delivered or
installed in client’s
premises.
·
The customer changes their mind on the purchase.
· The product, or products, are free
of any defects.
·
Failing to inspect the product at the time of
purchase will give the dealer the right to send the defective product to an authorized agent for repair, or to
replace the defective unit with the same product.
·
The dealer has the right to refuse repairs if
the product is found to be misused. Misuse of
the product or use of the product for purposes which it was not
intended, is not considered to be covered by warranty.
·
Cash or credit refund for purchases made on gift vouchers are not
permitted.
·
Health and beauty care products cannot be
replaced or refunded (due to hygienic reasons), except in the event of violation
of the law.
·
Installation
charges will not be refunded
for the delivered
and installed items.
An
AED 500 or above refund on credit card purchases will be credited to customer's
credit card account within 15 working
days.
These
Terms & conditions shall be governed and constructed in accordance with the
laws of the UAE as applied in the respective Emirate.